Support tickets system for SafeShare (Add-ons)

Support tickets system for SafeShare (Add-ons)



Support tickets system for SafeShare

This extension adds a simple yet powerful support tickets system for your SafeShare powered application!

FEATURES

– Support tickets and ticket replies management
– Support tickets departments management
– Support tickets priorities management
– Ability to decide whether to offer support only for certain customer groups
– Assign users to departments for a fine grained notification system
– Allow users to create support tickets for customers
– Allow customers to create support tickets
– Allow customers to rate user replies to tickets and the timeframe they are allowed to do it
– Email notifications for users and customers when new ticket is created or new reply added
– Automatically close inactive support tickets after a defined period of time
– Automatically assignment of users to support tickets so that two users don’t answer same ticket in same time
– Ability for users/customer to close tickets when leaving replies

INSTALL in a few easy steps

– Login in the backend of your SafeShare powered website and navigate to Extensions menu.
– Hit the upload button and select the extension archive and upload it.
– Enable the extension then click on it’s title to go to the extension page from where you can input your details.

CONFIGURE the extension (after the above steps)

After the extension is enabled, a new menu item will be shown in the left-side sidebar, that is “Support tickets”.
Clicking on the menu item followed by the Settings sub-menu will get you on the extension settings page.

QUESTIONS/SUPPORT

Please address any question, support ticket or any other query by using your customer account.



Source link

Live Demo

Download


Related Articles

Grocee – Complete Grocery store Backend with Telecaller (Project Management Tools)

<!–-> Main Features: Account : B2C Sales Report B2B Sales Report Score Sheet Purchase Report Collection Report Sales : B2C

NewsTree – Magazine and News Portal Website CMS (PHP Scripts)

Overview NewsTree is a responsive news and blog portal CMS script. It has a nice and attractive front end interface

G – Prescription Gynaecology & OBS Consultation Software (Project Management Tools)

G – Prescription Gynaecology & OBS Consultation Software. It is Developed for Female Health Service and their Consultation.This application is

No comments

Write a comment
No Comments Yet! You can be first to comment this post!

Write a Comment

Your e-mail address will not be published.
Required fields are marked*

eskisehir escort eskisehir escort kayseri escort bodrum escort malatya escort malatya escort izmir escort porno rokettube porno porno izle